Faq’s

We understand that there are many questions and concerns when it comes to your love ones and we have listed some questions you should consider.

Q: “How do you select your CAREGivers?”
A: All of our CAREGivers have successfully completed a thorough reference and criminal background check. Each CAREGiver is also bonded and insured.

Q: “How do you train your employees?”
A: Every Home Instead CAREGiver participates in an exclusive training program, which covers the most practical topics and situations encountered in elder caregiving.

Q: “Can I help choose the CAREGiver and/or meet them in advance?”
A: Yes, our clients can help select their CAREGiver, and we discuss the selection process during our in-home visit.

Q: “Are your services available for the elderly in nursing homes or assisted living facilities?”
A: Yes, we provide companionship to care facility residents who require additional attention and/or personalized assistance.

Q: “What happens if my caregiver is sick?”
A: That’s why we employ a CAREGiver team approach. If one CAREGiver is sick, another is normally available.

Q: “Who pays the CAREGiver – me or you?”
A: Helping Hand Home Care Services handles all the billing, payroll, taxes, insurance and administrative responsibilities for you

Q: “What are your rates and minimum hours of service?”
A: Please contact the Helping Hand Home Care Services Office nearest you for specific rate information.

Q: “Why should I use Helping Hand Home Care Services rather than someone out of the newspaper?”
A: There are several reasons why Helping Hand Home Care Services should be your choice for companionship and non-medical home care. All of our CAREGivers are screened, trained, bonded and insured. Our large staff of quality employees ensures that the most compatible and reliable CAREGiver will be there for your family member or friend.

Q: “Is Helping Hand Home Care Services a maid service?”
A: No, but we do offer light housekeeping, laundry and ironing.